Customer Service Representatives Salary in Albany-Schenectady-Troy, NY
According to the latest U.S. Bureau of Labor Statistics data, the median annual wage for Customer Service Representatives in Albany-Schenectady-Troy, NY is $45,350. BLS estimates approximately 8,290 people work in this occupation in Albany-Schenectady-Troy, NY. Albany-Schenectady-Troy, NY is 1.3% above the national median ($44,770).
Salary Distribution
Not everyone earns the median. Percentile wages show the range of pay within this occupation.
| Percentile | Annual wage | Hourly wage |
|---|---|---|
| 10th percentile | $35,930 | $17.27 |
| 25th percentile | $38,380 | $18.45 |
| Median (50th) | $45,350 | $21.80 |
| 75th percentile | $55,240 | $26.56 |
| 90th percentile | $63,570 | $30.56 |
Data Reliability
BLS OEWS is a survey, not a full census — every estimate carries a margin of error. The relative standard error (RSE) below is BLS’s own measure of how much an estimate could vary; lower is more precise.
- Wage estimate
- RSE 0.7% — Very reliable
- Employment estimate
- RSE 2.8% — Very reliable
Where Does Your Salary Fall?
Enter an annual salary to see roughly where it falls among reported wages for this occupation, based on the percentile points above.
Concentration
- Jobs per 1,000
- 18.437
- Location quotient
- 1.1
Cost-of-Living Adjusted Salary
Albany-Schenectady-Troy, NY’s regional price level is below the national average (index 99.566, where 100 = U.S. average). Adjusted for that, the median salary has the purchasing power of $45,548 at the national price level.
This is a Career Atlas USA calculation based on BLS wage data and BEA Regional Price Parities. It is not a separate BLS wage estimate. Wage data: May 2025. Cost-of-living data: 2024.
Sources
Wage data: BLS Occupational Employment and Wage Statistics (OEWS) — May 2025 (release 25).
Figures shown as “Not available” reflect wages the source does not publish (e.g. suppressed for reliability), not zero.