Customer Service Representatives Salary in Utica-Rome, NY
According to the latest U.S. Bureau of Labor Statistics data, the median annual wage for Customer Service Representatives in Utica-Rome, NY is $45,250. BLS estimates approximately 1,770 people work in this occupation in Utica-Rome, NY. Utica-Rome, NY is 1.1% above the national median ($44,770).
Salary Distribution
Not everyone earns the median. Percentile wages show the range of pay within this occupation.
| Percentile | Annual wage | Hourly wage |
|---|---|---|
| 10th percentile | $33,240 | $15.98 |
| 25th percentile | $37,220 | $17.90 |
| Median (50th) | $45,250 | $21.76 |
| 75th percentile | $55,040 | $26.46 |
| 90th percentile | $65,400 | $31.44 |
Data Reliability
BLS OEWS is a survey, not a full census — every estimate carries a margin of error. The relative standard error (RSE) below is BLS’s own measure of how much an estimate could vary; lower is more precise.
- Wage estimate
- RSE 1% — Very reliable
- Employment estimate
- RSE 4.6% — Very reliable
Where Does Your Salary Fall?
Enter an annual salary to see roughly where it falls among reported wages for this occupation, based on the percentile points above.
Concentration
- Jobs per 1,000
- 14.941
- Location quotient
- 0.9
Cost-of-Living Adjusted Salary
Utica-Rome, NY’s regional price level is below the national average (index 92.678, where 100 = U.S. average). Adjusted for that, the median salary has the purchasing power of $48,825 at the national price level.
This is a Career Atlas USA calculation based on BLS wage data and BEA Regional Price Parities. It is not a separate BLS wage estimate. Wage data: May 2025. Cost-of-living data: 2024.
Sources
Wage data: BLS Occupational Employment and Wage Statistics (OEWS) — May 2025 (release 25).
Figures shown as “Not available” reflect wages the source does not publish (e.g. suppressed for reliability), not zero.