Hotel, Motel, and Resort Desk Clerks
What Hotel, Motel, and Resort Desk Clerks Do
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
See full salary breakdown & percentiles →
Career Outlook
National employment outlook, 2024–2034.
- Related work experience
- None
- On-the-job training
- Short-term on-the-job training
- Self-employed
- Not available
Source: BLS Employment Projections — 2024-2034.
How Much Preparation Does This Take?
Job Zone 2 of 5Job Zone 1-2: Very Little to Some Preparation Needed
- Experience
- Some occupations may need little or no previous experience; others require several months to a year of experience.
- Education
- Usually requires a high school diploma or GED, though some occupations may not.
- Job training
- Ranges from a few days to one year of on-the-job training.
Source: O*NET Job Zones.
Key Knowledge Areas
Subject-matter areas this occupation draws on most, per O*NET.
- Customer and Personal Serviceimportance 4.3/5
- English Languageimportance 4.2/5
- Public Safety and Securityimportance 3.7/5
- Administrativeimportance 3.6/5
- Computers and Electronicsimportance 3.4/5
- Administration and Managementimportance 3.2/5
- Mathematicsimportance 3.0/5
- Sales and Marketingimportance 2.9/5
Work Environment
What the day-to-day work setting is like, per O*NET.
- Contact With Others5.0/5
- Telephone Conversations4.8/5
- Face-to-Face Discussions with Individuals and Within Teams4.8/5
- Work With or Contribute to a Work Group or Team4.8/5
- Deal With External Customers or the Public in General4.7/5
- E-Mail4.7/5
Careers With Similar Skills
Occupations whose Transferable Skills profile most closely matches this one — a mathematical comparison, not observed data about people actually moving between these careers.
- Court, Municipal, and License Clerks97% skill match
- Receptionists and Information Clerks97% skill match
- Executive Secretaries and Executive Administrative Assistants97% skill match
- Interpreters and Translators97% skill match
- Middle School Teachers, Except Special and Career/Technical Education96% skill match
- First-Line Supervisors of Gambling Services Workers96% skill match
- Reservation and Transportation Ticket Agents and Travel Clerks96% skill match
- Cashiers96% skill match
Transferable Skills
Cross-functional skills this occupation draws on most, per O*NET — the kind that carry over to other careers.
- Social Perceptivenessimportance 3.8/5
- Service Orientationimportance 3.6/5
- Coordinationimportance 3.1/5
- Complex Problem Solvingimportance 3.0/5
- Judgment and Decision Makingimportance 3.0/5
- Time Managementimportance 3.0/5
- Management of Personnel Resourcesimportance 3.0/5
- Persuasionimportance 2.9/5
Software & Technologies
Tools and software used in this occupation, per O*NET.
Hot Technologies
In-Demand Technologies
- Property management system PMS software
Other Software Used
- ASI FrontDesk
- Blink
- Delphi Technology
- Incident tracking software
- InnQuest roomMaster
- Microsoft Publisher
- Ramesys Hospitality
- Resort Data Processing
Work Style
Personal work characteristics that matter most for this occupation, per O*NET.
- Dependability
- Cooperation
- Social Orientation
- Attention to Detail
- Optimism
- Stress Tolerance
- Empathy
Career Interests
This occupation’s RIASEC interest profile, per O*NET — how strongly it fits each of the six Holland interest types.
- ConventionalHigh
- SocialMedium
- EnterprisingMedium
- RealisticLow
- ArtisticLow
- InvestigativeLow
This page includes information from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Where This Career Is Most Concentrated
Metro areas where hotel, motel, and resort desk clerks make up the largest share of local employment, relative to the national average (BLS location quotient).
- 1Flagstaff, AZ6.22× national avg
- 2Kahului-Wailuku, HI5.90× national avg
- 3Brunswick-St. Simons, GA5.02× national avg
- 4Bozeman, MT4.78× national avg
- 5Rapid City, SD4.57× national avg
Possible Career Moves
A computed starting point, not observed job-change data — see the full list for why each one might fit.
- Receptionists and Information ClerksLateral Move
- Reservation and Transportation Ticket Agents and Travel ClerksLateral Move
- CashiersCareer Change
- Customer Service RepresentativesLateral Move
See the full career path from Hotel, Motel, and Resort Desk Clerks →