Reservation and Transportation Ticket Agents and Travel Clerks
What Reservation and Transportation Ticket Agents and Travel Clerks Do
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
See full salary breakdown & percentiles →
Career Outlook
National employment outlook, 2024–2034.
- Related work experience
- None
- On-the-job training
- Short-term on-the-job training
- Self-employed
- 3%
Source: BLS Employment Projections — 2024-2034.
How Much Preparation Does This Take?
Job Zone 2 of 5Job Zone 1-2: Very Little to Some Preparation Needed
- Experience
- Some occupations may need little or no previous experience; others require several months to a year of experience.
- Education
- Usually requires a high school diploma or GED, though some occupations may not.
- Job training
- Ranges from a few days to one year of on-the-job training.
Source: O*NET Job Zones.
Key Knowledge Areas
Subject-matter areas this occupation draws on most, per O*NET.
- Customer and Personal Serviceimportance 4.8/5
- English Languageimportance 3.8/5
- Computers and Electronicsimportance 3.8/5
- Public Safety and Securityimportance 3.7/5
- Transportationimportance 3.5/5
- Geographyimportance 3.4/5
- Psychologyimportance 3.1/5
- Foreign Languageimportance 2.9/5
Work Environment
What the day-to-day work setting is like, per O*NET.
- Contact With Others5.0/5
- Importance of Repeating Same Tasks4.9/5
- Indoors, Environmentally Controlled4.8/5
- Importance of Being Exact or Accurate4.7/5
- Deal With External Customers or the Public in General4.6/5
- Frequency of Decision Making4.6/5
Careers With Similar Skills
Occupations whose Transferable Skills profile most closely matches this one — a mathematical comparison, not observed data about people actually moving between these careers.
- Insurance Claims and Policy Processing Clerks99% skill match
- Customer Service Representatives98% skill match
- New Accounts Clerks98% skill match
- Receptionists and Information Clerks97% skill match
- Probation Officers and Correctional Treatment Specialists97% skill match
- Self-Enrichment Teachers97% skill match
- Paralegals and Legal Assistants97% skill match
- Umpires, Referees, and Other Sports Officials97% skill match
Transferable Skills
Cross-functional skills this occupation draws on most, per O*NET — the kind that carry over to other careers.
- Service Orientationimportance 4.0/5
- Social Perceptivenessimportance 3.6/5
- Persuasionimportance 3.3/5
- Coordinationimportance 3.1/5
- Judgment and Decision Makingimportance 3.1/5
- Time Managementimportance 3.1/5
- Complex Problem Solvingimportance 3.0/5
- Negotiationimportance 2.9/5
Software & Technologies
Tools and software used in this occupation, per O*NET.
Hot Technologies
Other Software Used
- Amadeus Altea Reservation
- Computer reservation system CRS software
- Corel WordPerfect Office Suite
- Delphi Technology
- Email software
- Galileo 360 Fares
- GuestServe
- MICROS Systems MICROS 9700 HMS
Work Style
Personal work characteristics that matter most for this occupation, per O*NET.
- Dependability
- Cooperation
- Social Orientation
- Attention to Detail
- Self-Control
- Integrity
- Stress Tolerance
Career Interests
This occupation’s RIASEC interest profile, per O*NET — how strongly it fits each of the six Holland interest types.
- ConventionalHigh
- SocialMedium
- EnterprisingMedium
- RealisticLow
- ArtisticLow
- InvestigativeLow
This page includes information from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Where This Career Is Most Concentrated
Metro areas where reservation and transportation ticket agents and travel clerks make up the largest share of local employment, relative to the national average (BLS location quotient).
- 1Kahului-Wailuku, HI7.91× national avg
- 2Salt Lake City-Murray, UT4.64× national avg
- 3Anchorage, AK4.01× national avg
- 4Orlando-Kissimmee-Sanford, FL3.76× national avg
- 5Dallas-Fort Worth-Arlington, TX3.44× national avg
Possible Career Moves
A computed starting point, not observed job-change data — see the full list for why each one might fit.
- Hotel, Motel, and Resort Desk ClerksLateral Move
- Customer Service RepresentativesLateral Move
- Receptionists and Information ClerksLateral Move
- Insurance Claims and Policy Processing ClerksLateral Move
See the full career path from Reservation and Transportation Ticket Agents and Travel Clerks →