Career Paths From Customer Service Representatives

Possible next moves, computed from skill overlap, O*NET occupational relatedness, preparation level, education, and pay — not a record of people who actually made these moves.

Insurance Claims and Policy Processing ClerksLateral Move97.8% skill match
Customer Service Representatives and Insurance Claims and Policy Processing Clerks share a similar Transferable Skills profile (98% match). Insurance Claims and Policy Processing Clerks sits at a similar preparation level, so this would be more of a lateral move. Median salary is about 10% higher.
Current median salary
$44,770
Target median salary
$49,230
Current Job Zone
2
Target Job Zone
2
New Accounts ClerksAdvancement97.1% skill match
Customer Service Representatives and New Accounts Clerks share a similar Transferable Skills profile (97% match). New Accounts Clerks is typically a step up, requiring more preparation and paying more. Job Zone is higher (3 vs 2). Median salary is about 6% higher.
Current median salary
$44,770
Target median salary
$47,670
Current Job Zone
2
Target Job Zone
3
Correspondence ClerksLateral Move97.8% skill match
Customer Service Representatives and Correspondence Clerks share a similar Transferable Skills profile (98% match). Correspondence Clerks sits at a similar preparation level, so this would be more of a lateral move. Median salary is about 5% higher.
Current median salary
$44,770
Target median salary
$46,800
Current Job Zone
2
Target Job Zone
2
Eligibility Interviewers, Government ProgramsAdvancement97.8% skill match
Customer Service Representatives and Eligibility Interviewers, Government Programs share a similar Transferable Skills profile (98% match). Eligibility Interviewers, Government Programs is typically a step up, requiring more preparation and paying more. Job Zone is higher (3 vs 2). Median salary is about 21% higher.
Current median salary
$44,770
Target median salary
$54,210
Current Job Zone
2
Target Job Zone
3
Medical Secretaries and Administrative AssistantsLateral Move96.6% skill match
Customer Service Representatives and Medical Secretaries and Administrative Assistants share a similar Transferable Skills profile (97% match). Medical Secretaries and Administrative Assistants sits at a similar preparation level, so this would be more of a lateral move. Median salary is about 3% higher.
Current median salary
$44,770
Target median salary
$45,930
Current Job Zone
2
Target Job Zone
2
Tax PreparersCareer Change96.7% skill match
Customer Service Representatives and Tax Preparers share a similar Transferable Skills profile (97% match). Tax Preparers is in a different occupational field, but draws on much of the same underlying skill set. Job Zone is higher (3 vs 2). Median salary is about 23% higher.
Current median salary
$44,770
Target median salary
$54,920
Current Job Zone
2
Target Job Zone
3
ConciergesCareer Change97.6% skill match
Customer Service Representatives and Concierges share a similar Transferable Skills profile (98% match). Concierges is in a different occupational field, but draws on much of the same underlying skill set. Median salary is about 13% lower.
Current median salary
$44,770
Target median salary
$38,950
Current Job Zone
2
Target Job Zone
2
Reservation and Transportation Ticket Agents and Travel ClerksLateral Move97.7% skill match
Customer Service Representatives and Reservation and Transportation Ticket Agents and Travel Clerks share a similar Transferable Skills profile (98% match). Reservation and Transportation Ticket Agents and Travel Clerks sits at a similar preparation level, so this would be more of a lateral move.
Current median salary
$44,770
Target median salary
$44,390
Current Job Zone
2
Target Job Zone
2
Umpires, Referees, and Other Sports OfficialsCareer Change96.5% skill match
Customer Service Representatives and Umpires, Referees, and Other Sports Officials share a similar Transferable Skills profile (96% match). Umpires, Referees, and Other Sports Officials is in a different occupational field, but draws on much of the same underlying skill set. Median salary is about 9% lower.
Current median salary
$44,770
Target median salary
$40,710
Current Job Zone
2
Target Job Zone
2
Interviewers, Except Eligibility and LoanLateral Move97.2% skill match
Customer Service Representatives and Interviewers, Except Eligibility and Loan share a similar Transferable Skills profile (97% match). Interviewers, Except Eligibility and Loan sits at a similar preparation level, so this would be more of a lateral move. Job Zone is higher (3 vs 2). Median salary is about 3% higher.
Current median salary
$44,770
Target median salary
$45,920
Current Job Zone
2
Target Job Zone
3
Paralegals and Legal AssistantsCareer Change98.6% skill match
Customer Service Representatives and Paralegals and Legal Assistants share a similar Transferable Skills profile (99% match). Paralegals and Legal Assistants is in a different occupational field, but draws on much of the same underlying skill set. Job Zone is higher (3 vs 2). Median salary is about 40% higher.
Current median salary
$44,770
Target median salary
$62,890
Current Job Zone
2
Target Job Zone
3
TutorsCareer Change97.2% skill match
Customer Service Representatives and Tutors share a similar Transferable Skills profile (97% match). Tutors is in a different occupational field, but draws on much of the same underlying skill set. Job Zone is higher (3 vs 2). Median salary is about 3% lower.
Current median salary
$44,770
Target median salary
$43,350
Current Job Zone
2
Target Job Zone
3
Tax Examiners and Collectors, and Revenue AgentsCareer Change97.2% skill match
Customer Service Representatives and Tax Examiners and Collectors, and Revenue Agents share a similar Transferable Skills profile (97% match). Tax Examiners and Collectors, and Revenue Agents is in a different occupational field, but draws on much of the same underlying skill set. Job Zone is higher (3 vs 2). Median salary is about 39% higher.
Current median salary
$44,770
Target median salary
$62,370
Current Job Zone
2
Target Job Zone
3
Loan OfficersCareer Change97.2% skill match
Customer Service Representatives and Loan Officers share a similar Transferable Skills profile (97% match). Loan Officers is in a different occupational field, but draws on much of the same underlying skill set. Job Zone is higher (4 vs 2). Median salary is about 71% higher.
Current median salary
$44,770
Target median salary
$76,690
Current Job Zone
2
Target Job Zone
4
Human Resources Assistants, Except Payroll and TimekeepingAdvancement98% skill match
Customer Service Representatives and Human Resources Assistants, Except Payroll and Timekeeping share a similar Transferable Skills profile (98% match). Human Resources Assistants, Except Payroll and Timekeeping is typically a step up, requiring more preparation and paying more. Job Zone is higher (3 vs 2). Median salary is about 13% higher.
Current median salary
$44,770
Target median salary
$50,610
Current Job Zone
2
Target Job Zone
3

Computed from O*NET Transferable Skills, occupational relatedness and Job Zone data, plus BLS wage and projections data. Categories (Advancement / Lateral Move / Career Change) are derived algorithmically, not self-reported career histories.